Frequently asked questions - Download, upgrades and licensing
Click one of the questions to check the details:
I have not yet received my license codes, what should I do?
Usually you will receive the purchase notification email with licensing information
within 20 minutes after your payment is received. Please make sure to provide a
valid email address to accept emails from everimaging.com (sometimes purchase
notification emails are in your spam or junk email box, please check these first
if you did not receive an email from us). If you experience a long delay please
contact us.
My computer experienced some problems and I lost my license key. Can you send it
to me again?
Yes. Please contact us at customer support.
contact us.
Do I need to buy a second license if I install HDR Photo Pro or HDR Darkroom on
another computer or system?
You may install one copy on your main computer and another copy on your laptop providing
you only use one copy at a time.
How do I upgrade to the latest version?
Download the new version from our website and follow the prompts to install it on
your computer. You will need to uninstall the old version before installing the
new version.
What is your refund policy?
Everimaging offers a 30-day money back guarantee. Please fill in the
refund request form and then post it to us.